1. General Terms
1.1 These Terms & Conditions (“T&C”) govern all purchase orders (“POs”) for calibration services and equipment purchases from The Reference Standard (TRS) Pte Ltd (“Seller”) to the Client (“Buyer”). By placing an order, the Buyer agrees to comply with these terms.
1.2 Any deviations from these T&Cs must be agreed upon in writing by both parties.
2. Pricing & Payment
2.1 All prices are quoted in Singapore Dollar and are exclusive of applicable taxes, shipping, and handling fees unless stated otherwise.
2.2 Payment terms shall be Net 30 days from invoice date, unless otherwise specified in the PO.
2.3 Late payments shall incur a 1.5% per month late fee until the balance is paid in full.
2.4 Any dispute related to invoicing must be communicated in writing within 14 days from the invoice date.
3. Delivery & Shipping
3.1 Delivery dates are estimates and subject to change based on availability. The Seller shall not be liable for delays caused by factors beyond its control, including supplier delays or force majeure events.
3.2 Risk of loss transfers to the Buyer upon shipment/delivery, unless otherwise agreed.
3.3 Any visible damages or discrepancies must be reported within 14 days of delivery.
4. Cancellation & Rescheduling Policy
4.1 Cancellation of In-House Calibration/ Validation/ Maintenance Services
– Before the equipment is received: No charge.
– After the equipment is received but before service starts: 10% of the service fee.
– After service begins: 50% of the service fee.
– After service is completed but before delivery: 100% of the service fee.
4.2 Cancellation of On-Site Calibration/ Validation/ Maintenance Services
– More than 7 days before the visit: No charge.
– 3-7 days before the visit: 25% of the service fee.
– Less than 48 hours before the visit: 50% of the service fee.
– Same-day cancellation or no-show: 100% of the service fee.
4.3 Cancellation of Equipment Purchase
– Before order processing: No charge.
– After order processing but before shipment: 20% of order value.
– After shipment but before delivery: 50% of order value.
– After delivery: No cancellations allowed.
– Custom or special-order items: 100% non-refundable and non-cancellable.
4.4 Rescheduling Policy for Calibration Services
– More than 48 hours before the appointment: No charge.
– Less than 48 hours before the appointment: 10% administrative fee.
– On-site calibration rescheduling within 24 hours: 25% rescheduling fee.
5. Refund & Return Policy
5.1 Equipment Returns
5.1.1 Standard equipment (stock items or consummables) may be returned within 14 days of delivery, subject to a 25% restocking fee and return shipping costs.
5.1.2 The item must be unused, in its original packaging, and in resalable condition.
5.1.3 Custom, special-order, indented items or modified equipment is non-returnable and non-refundable.
5.2 Refund Processing
5.2.1 Approved refunds shall be processed within 60 business days from the date of return or cancellation approval.
5.2.2 Refunds shall be issued via the original payment method unless otherwise agreed.
6. Warranty & Liability
6.1 Warranty Terms
6.1.1 The Seller warrants that calibration services and equipment provided shall conform to the specifications outlined in the PO.
6.1.2 Warranty for equipment is 1-year, covering manufacturing defects only. Warranty does not covers calibration out-of-tolerance (OOT).
6.1.3 The warranty does not cover damages caused by misuse, improper handling, unauthorized repairs, or environmental factors.
6.2 Limitation of Liability
6.2.1 The Seller’s liability is limited to the repair, replacement, or refund of defective items.
6.2.2 The Seller shall not be liable for indirect, consequential, or incidental damages, including but not limited to loss of profits, downtime, or third-party claims.
6.2.3 The maximum liability of the Seller under any contract shall not exceed the total amount paid by the Buyer for the product or service in question.
7. Confidentiality
7.1 Both parties agree to treat all non-public information exchanged during the transaction as confidential.
7.2 Confidential information includes, but is not limited to, pricing, specifications, business strategies, and technical data.
7.3 The receiving party shall not disclose, copy, or use confidential information for any purpose other than fulfilling the obligations of the contract, unless required by law.
7.4 This confidentiality obligation remains in effect for 7 years after the termination of the business relationship.
8. Force Majeure
8.1 Neither party shall be liable for delays or failure to perform due to causes beyond their control, including but not limited to natural disasters, supplier disruptions, strikes, and government regulations.
9. Governing Law & Dispute Resolution
9.1 These Terms & Conditions shall be governed by the laws of Republic of Singapore.
9.2 Any disputes shall first be resolved amicably. If unresolved, they shall be settled through arbitration or litigation in Republic of Singapore, as agreed by both parties.
10. Miscellaneous
10.1 These T&Cs constitute the entire agreement between the parties and supersede any prior agreements, whether written or oral.
10.2 Any modifications to these terms must be agreed upon in writing by both parties.
10.3 If any provision of these T&Cs is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.